What is your real business value? Is there business value?
Most large financial institutions, industrial companies and ICT companies already carry out some kind of outsourcing. Experiences externalized only in the transitional phase and others outsourced, for example in India, for more than 10 years. Although complaints are often heard, I also know of many success stories. Like it or not, outsourcing / relocation is inevitable.
What does outsourcing involve for testing processes and for testers?
A lot, but maybe a little less than for the software engineer. The number of software engineers will fall in the US. And Europe in the next decade. However, the need for specialists in such areas as requirements engineering and architecture will grow. Of course, subcontracting implies that one day the product will return, which means that the test requirements will remain and will become essential, since they will be the main impute for the performance of the party developing the Outsourced software. For more information here: outsource software development company
Working with companies from India, China, Singapore, South Africa or Eastern Europe is primarily about collaborating with people with a different cultural base. We must study how best to cooperate with these countries and not impose our processes if we do not want to be surprised by a malfunction of outsourcing. Many companies now send their employees involved in outsourcing processes, seminars and training to learn about different cultures and acquire more and better communicative skills, as not all TC staff have these skills.
Agreed Requirements for Test Development
In addition to outsourcing software development, some of the software testing is also outsourced. This often happens implicitly without strict and formal requirements for component testing. In many cases, this is changing and the requirements are being established in the testing processes of the company in charge of the developed outsourced software. For example, part of the registration tests (code). Improving test processes and reaching a certain TMMI level will also be important for these companies.
There is already a great deal of interest in the events related to the TMMI Foundation from countries like India. Outsourcing will only be done to companies that have a certain CMMI or TMMI level. It is no guarantee of success, but it will certainly be of help. (By the way it helps to know at least if the company doing the outsourcing has a certain level of maturity). We need to learn to define the requirements for development testing in a simple, unambiguous and consistent way, to improve cooperation between the parties. Having ISTQB universal testing terminology, the ISTQB Glossary, will support this cooperation.
Outsourcing Step by Step
Although many companies also evaluate the outsourcing of system integration testing (test outsourcing), I am not always convinced about value added. If outsourcing software development is not always successful, is not it reasonable to at least get some more positive experiences, before outsourcing the quality assurance process?
Doing things step by step is my advice; do not go too fast. Of course, outsourcing service providers will tell you a different story, but looking at real life in my own work environment, I see many companies that have been working with outsourcing for years and the ones that have had the most success are those most often Are in charge of the integration – and test of the system. For them, this is only the second step in the outsourcing process. These are also the basic skills that need to be developed at this time. To what extent do most testers know and understand about integration tests?
For me, requirements, architecture, integration, and black box testing are the core competencies that need to be perfected. If we can do these things well, we can successfully outsource any current software development. I see many companies outsourcing and / or outsourcing decisions without a detailed study of requirements. Why do not they outsource the system test at the same time? And later they start to complain about not meeting expectations!
Let’s first make sure we are mature enough to outsource and be able to control what we outsource. Sometimes, this will lead to a different decision. See you in a requirements engineering course