Managed IT is a service where an outside provider manages the entire core technology of your business. The managed IT service provider will assume responsibility for all aspects of your IT infrastructure, from software and hardware to security and back-up systems. Co-managed IT is a service where a shared responsibility model between the internal IT team and an outside provider is used to manage the core technology of your business.
When it comes to information technology (IT) solutions, many businesses are torn between managed and co-managed IT. While both options can be beneficial for different companies, there are key differences between them that make one better than the other in certain circumstances. Here’s a look at four of the biggest differences between managed and co-managed IT to help you decide which is best for your business.
Managed IT services usually cost more than co-managed IT services because the managed IT firm takes on all of the responsibility for technology maintenance and service. This often means additional fees, such as setup costs, monthly subscription fees, or hourly charges. On the other hand, co-managed IT services can be less expensive since the responsibility is shared between the customer and the managed IT firm.
Managed IT firms typically have a more thorough security program than with co-managed IT services, as they take on full responsibility for protecting your data and systems. They usually provide additional layers of protection such as firewalls, intrusion prevention systems, and regular system scans. By contrast, co-managed IT services can leave your business open to security risks as the customer typically manages user access, patching, and other basic security measures.
With managed IT services, businesses have more control over their technology infrastructure since they outsource all of their IT needs to the managed service provider. On the other hand, co-managed IT services are more flexible as they allow customers to customize their own infrastructure and processes without relying on a third-party vendor.
Managed IT firms usually provide 24/7 support while co-managed IT services rely on the customer’s IT team for maintenance and troubleshooting. That said, many co-managed IT service providers offer additional support services on a case by case basis to help customers with any issues they may encounter.
By understanding the key differences between managed and co-managed IT, you can make an informed decision about which option is right for your business. Whether you choose managed IT or co-managed IT services, make sure to choose a provider that has experience in the industry and can provide the highest quality of service.